Apple has a well-deserved reputation for cutting-edge products. However, even Apple devices are not immune to technical issues from time to time.
If you have an Intel-based Mac computer that displays a blue screen with a question mark at startup, there may be incompatible startup items or software. Learn how to resolve this issue.
Frozen Screen
If you’ve ever experienced a computer freeze, you know it can be frustrating. Your cursor won’t move, the keyboard and mouse stop responding, and you can’t open any apps. If it’s completely frozen — a condition known as being ‘dead-locked’ — a force restart will usually work to resurrect your device.
Unplugging the power cord and waiting a few moments before pressing the power button can also help solve this problem. Alternatively, you can boot into safe mode (if your Mac has this option). Remember that enabling safe mode will disable some features, such as videos and games, so it’s best used to troubleshoot serious issues. Lastly, you can create a System Restore point if your laptop or desktop has this feature.
Faulty Keyboard
The MacBook Air and Pro keyboards feature a unique design called ‘butterfly keys.’ These keys can become unresponsive due to various issues.
One of the most common causes is liquid damage. This can be easily fixed with a simple cleaning process. You must tilt the MacBook to rest on its side and then use compressed air to clean between each key.
Another cause is a setting change. For example, if someone has used your MacBook and added a different keyboard layout or language in Input Sources, this can affect how the keyboard functions.
If the problem persists, try booting into Safe Mode. This will strip the Mac of many unnecessary files and settings. You can then reboot normally and check if the keyboard works as it should.
Hard Drive Failure
Unexpected clicking noises, beeping sounds, and grinding can indicate a failing hard drive. A failing hard drive is not repairable, and its data will likely be lost. If this is the case, backup and erase the hard drive.
Another symptom of a failing hard drive is general computer lag or slowdown. This happens as the hard drive fills up and can no longer reallocate data. Keeping programs not being used can also take up storage space and cause the issue.
A failing hard drive can also produce errors, warning signs of impending failure. A Repair on Demand professional can help troubleshoot and recover data from a failing hard drive. This can save treasured family photographs and years of college coursework.
Unresponsive Touchpad
Most laptop users rely on the trackpad for clicking, swiping, and other functionality. So, when the touchpad becomes unresponsive, it can be a massive headache. Fortunately, the fix is simple.
First, make sure you have yet to turn off the touchpad accidentally. Most laptops have a key combination (usually Fn, which combines with F1 through F12) that turns the touchpad on and off.
Dirty Touchpad
Oils from your fingers and food can accumulate on the touchpad, which can cause it to become unresponsive. Clean it regularly with a can of compressed air and a microfiber cloth.
Charging Issues
If your MacBook isn’t charging or only intermittently, there may be a physical problem with the charger or cable. Try a different charger and cable to see if your Mac responds to another power source. If your Mac doesn’t react to a separate power supply, it could be a problem with the internal thermal sensors that keep it from overheating.
If you’re concerned about the health of your battery, hold the Option key while clicking the Battery icon in your menu bar to check its Cycle Count. You can also find this information in the About This Mac menu by selecting System Report.
If you want to improve your MacBook’s battery life, we recommend using apps to help you get the most out of your device. Let the battery fully discharge and occasionally recharge to extend its lifespan.
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